I know a just joined Microsoft marketing manager, he represents our products for a trade show. Come back, who cheerfully sent an E-mail to the entire product group. He said: "I am pleased to tell you, we in this exhibition won the exciting results. Ten awards we include nine. Let’s go to celebrate!" But, he didn’t expect, in one hour, he received more Microsoft Office 2007 than ten seal letter. Everyone ask him: "don’t get is what a prize? Why not tell us? Why didn’t get the prize? What we get them? How about next year to get the first ten prize?" He told me, in that moment, he just understand why is Microsoft will succeed.
Self criticism in the company has already been systematized. Each product is out, there will be a special time out to empty the production team "post mortem-do", that is, the systematic "self-criticism". All team members will be asked, what place could do better, every action and decided to will be analysis, the results will announce in the company, to help the other groups to avoid the same problems, let the company’s project can more do well.
Bill. Gates to encourage the staff to speak freely, the development of the company, the existing problems, and even the weaknesses of the boss, unreservedly criticism, advice or proposal. He said: "if anyone can put forward the suggestion that, that means everybody are concerned about the company, the company will have a future." Microsoft Office 2010 developed satisfaction survey software, every year at least once a employee satisfaction survey, let employees on condition of anonymity because of the company, leadership, the boss and so on various aspects for feedback. There are multiple choice questions (for example: "I am my vice President have confidence. Following choose a: very agree, consent, no comments, don’t agree with, very not agree), also have question and answer (for example: do you have any advice for the company strategy?). Each manager will get various feedback and objective allocation. Bill, Steve, other senior leaders and personnel room will be carefully study each group and manager of the results, how to improve the plan.